Return & Refund Policy

At Scintillare, we value customer satisfaction and strive to ensure that you have a pleasant shopping experience. If you receive a damaged, defective, or incorrect item, we are here to assist you with returns and refunds. Please read our policy carefully before initiating a return request.

Returns

  • We only accept returns in cases where the item received is damaged, defective, or incorrect.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • All return requests must be made within 7 days of receiving your order. Requests made after this period will not be accepted.
  • To initiate a return, please contact us at contact@scintillarebookishstudios@gmail.com with your order details and clear photos of the damaged or incorrect item. This will help us process your request quickly.
  • If you have received a wrong item, we will arrange for a replacement at no additional cost.
  • Once your return request is approved, we will provide instructions on how to return the product. The item must be securely packed to prevent damage during transit.
  • Return shipping costs must be borne by the buyer. We recommend using a reliable courier service with tracking to ensure safe delivery.

Refunds

  • Refunds are processed only after we receive and inspect the returned item. The condition of the item will determine if the refund is approved.
  • Once approved, refunds will be issued to the original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
  • Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

  • We do not offer direct exchanges. If you need a replacement for an item, please initiate a return and place a new order for the desired product.

Non-Returnable Items

Certain items cannot be returned due to their nature, including:

  • Personalized or custom-made products (e.g., customized bookmarks or stickers).
  • Digital downloads and gift cards.
  • Items that have been used, damaged by the customer, or are not in their original condition.

Cancellations

  • Orders can be canceled within 24 hours of placement. Once the order has been processed or shipped, cancellations will not be possible.

For any further queries regarding returns, refunds, or cancellations, feel free to reach out to us at contact@scintillarebookishstudios@gmail.com. We appreciate your support and understanding! 😊